Shipping policy
Shipping and Delivery Policy
We are committed to delivering your order in a timely and reliable manner. This Shipping and Delivery Policy explains how we process, ship, and deliver your purchases from Tap Once.
Processing Time
Once your order is placed, we begin processing it immediately. Orders are typically processed within 2–3 business days (Monday to Friday, excluding holidays).
During high-demand periods, promotional events, or holidays, processing times may be extended slightly. In such cases, orders may take additional time to be fulfilled, but we always aim to ship as quickly as possible.
Once your order has been shipped, you will receive a confirmation email containing your tracking information so you can monitor your shipment in real time.
Shipping Methods and Costs
Shipping costs are calculated at checkout based on factors such as:
- Delivery destination
- Package weight and dimensions
- Selected shipping method
We work with trusted third-party carriers to ensure reliable delivery services and offer multiple shipping options where available.
Estimated Delivery Time
Delivery times vary depending on your location and selected shipping method. While we strive to meet all estimated delivery timelines, please note that delivery times are estimates only and not guaranteed.
Delays may occur due to:
- Carrier delays
- Customs processing
- Weather conditions
- Peak holiday seasons
- Other external factors beyond our control
Tap Once is not responsible for delays caused by shipping carriers or customs authorities.
Order Changes and Address Accuracy
Please ensure that all shipping information provided at checkout is accurate and complete.
Once an order has been processed or shipped, we are unable to modify the shipping address or reroute the package.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
International Shipping & Customs
For international orders, additional customs duties, import taxes, or brokerage fees may apply depending on your country’s regulations.
These charges are not included in the product price or shipping cost and are the sole responsibility of the customer.
Customs policies vary by country. We recommend contacting your local customs office for more information before placing an order.
If a package is refused due to unpaid customs fees or import duties, any return shipping or handling costs will be deducted from any eligible refund.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. Tracking updates may take up to 24–48 hours to appear in the carrier’s system.
Lost, Delayed, or Damaged Packages
If your order is marked as delivered but cannot be located, we recommend checking with neighbors, household members, or building management first.
If your package is lost in transit, significantly delayed, or arrives damaged, please contact our support team within 48 hours of delivery or expected delivery date with relevant details and photographic evidence (if applicable).
We will review the issue and work with the carrier to resolve it as quickly as possible.
Contact Information
If you have any questions about shipping or delivery, please contact us at: